Troubleshooting License Key Issues

NeuroExplorer requires a physical USB license key or a software (cloud) license key for operation.

If you purchased a permanent NeuroExplorer license, you will get a USB license key.

If you purchased a NeuroExplorer subscription, you will get an email message with the subscription (cloud) license key.

Sentinel USB License Key:

Dinkey USB License Key:

Make sure to install the correct version of NeuroExplorer.

If you purchased a USB license key, please:

• Download and install NeuroExplorer5Setup64.exe.

If you purchased a NeuroExplorer subscription, please:

• Download and install NeuroExplorerSubscriptionSetup.exe.

Sentinel drivers must be installed to enable communication between NeuroExplorer and Sentinel license keys. These drivers are installed when you run NeuroExplorer setup (NeuroExplorer5Setup64.exe).

Note: Neither Dinkey license keys nor subscription license keys require Windows drivers.

Error Messages and Troubleshooting

Message	Troubleshooting
Unable to find license key	Follow instructions in Unable to Find Key Message.
Sentinel key does not have version 5 license	You are using NeuroExplorer version 3 or version 4 Sentinel key. Follow instructions in Sentinel Key Does Not Have Version 5 License.
Unable to read Sentinel key data	Contact NeuroExplorer technical support (support@neuroexplorer.com). Sentinel key may be damaged.
Unable to initialize Sentinel library	Follow instructions in Make Sure Sentinel Drivers are Installed.

• Unable to Find Key Message
• Sentinel Key Does Not Have Version 5 License
• Make Sure Sentinel Drivers are Installed
• Use Sentinel Cleanup Utility
• Dinkey License Keys